Returns & Exchanges Policy
At eneloop, we stand by the quality of our sustainable power solutions and offer a 30-day return window for items in their original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and efficient resolution.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused batteries or chargers in their original retail packaging, ensuring all manuals and accessories are included to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package before dropping it off at any authorized carrier location.
Receive Refund or Replacement
Once our technicians inspect the returned electronics, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing